Locate the poker file ignitioncasino-eu-poker and delete it.Ĥ. In the search field on the task bar, enter '%appdata%' and select that AppData file folder that pops up.ģ. If you bought into a tournament and is unable to continue playing due to technical issues, please refrain from contacting customer support until the tournament completes as scheduled.Ģ. Apply the troubleshooting steps below to the device in use to have these technical issues resolved. When the Poker window freezes before or during gameplay, or if you find you’re unable to sit at a table then you are having technical issues.